Focus Area: Exceptional Services
Staff Contact: Erin Vader/Scott Meyer
Subject: Consideration of renewal of contract with Firstup, Inc., for the City’s Digital Workforce Experience Solution - The Loop.
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Consideration of renewal of contract with Firstup, Inc., for the City’s Digital Workforce Experience Solution used to elevate internal communication and employee engagement.
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Summary:
Organizational communications and engagement are critical for creating a premier employee experience and attracting/retaining a high performing workforce for our resilient community.
In 2024 the City learned of Meta’s intention to retire Workplace, the City’s internal communication and engagement platform dating back to 2019. In response to the phase out of Workplace, the City contracted with Firstup, Inc., in late 2024, to launch a workforce experience solution - The Loop - through a year-long partnership.
Firstup, Inc., and its technology behind The Loop have allowed Olathe the ability to engage its 1200+ employees through various connected mediums. The partner continues to evolve and improve its technology, which the City believes will expand employee engagement and prospective employee recruitment opportunities into the future.
The three year contract includes a first-year subscription price of $79,378. Each additional year of the three-year term includes a percentage increase not to exceed 7%, standard for technology/software contracts.
Staff recommends award of contract to Firstup, Inc., through December 12, 2028.
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Financial Impact:
Estimated expenditures of $250,380 over the 3-year agreement for licensing and subscription services to be paid out of general fund.
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Action Needed:
Renewal of contract with Firstup, Inc. for the City’s Digital Workforce Experience Solution - The Loop.
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Attachment(s):
A. Firstup, Inc./City of Olathe Agreement
B. New three-year term order form